2. Collecting Personal Customer Information
We may potentially hold information regarding you as an immediate customer or a representative dealing with the necessities on behalf of a business customer. And the collection of said information may happen in numerous ways. The following statements are the procedures that take place in order to collect customer information.
Customer data is accumulated through their use of the website www.eazy-talk.co.uk and any applications associated with the business. Information of the customer is gathered through their communication with Eazy Talk’s operators and authorities. Customer information is collected through the networks when you use any of our services in order to enable us to deliver the service and to bill it. Customer information is gathered from external sources, for instance, banks or credit reference agencies in order to assist with credit-related decisions.
2.1. Other Information Collection
Eazy Talk Limited encompasses the involvement of customer information full-fledged. The basic demands include the customer’s personal and financial data that they have to submit. However, this may extend, as and when required, in order to include information regarding the computer information, the browser type, the IP address to serve the purpose of understanding the customer journey via the website. The journey of the customer across the website brings up important insights about customer behaviour. This assists in anticipating future interactions and scenarios in accordance with personal data.
Moreover, Eazy Talk personnel may potentially record and administer telephonic calls for quality assessment or staff training. Call recordings may be utilized in order to help us detect, combat or prevent duplicity.
3. Eazy Talk’s use of Customer Information
Possession of the customer data and information leads us, at Eazy Talk Limited, to use them as and when required. The exact details that are potentially put into use are customer name, customer address, phone/mobile numbers, email address, date of birth, banking or financial details, received data about the customer at the time of making a decision about them. This may include any information gathered from credit reference agencies, details about the services the customer receives from Eazy Talk, customer data that Eazy Talk receives at the time of communication between the service provider and the customer.
In the case of a debit or credit card, provided to us, is identified as having been used unlawfully, we will maintain a track of its use in order to prevent and broadcast such duplicity.